Question 1

How Much Do Managed IT Services Cost in Perth?

Accepted Answer

Complete Support is $100–$120 per user per month (helpdesk support). Complete IT is $165–$220 per user per month, including proactive care, managed backup and DefenderSuite security and compliance. Prices are ex GST, graduated by team size, and minimums apply. Your fixed price is confirmed after a free IT health check.

Question 2

How Does Graduated Pricing Work?

Accepted Answer

Each size band's rate applies only to the users within it, like tax brackets. For example, 25 staff on Complete Support is 10 users at $120 and 15 at $110, or $2,850 a month in total.

Question 3

Are There Minimums?

Accepted Answer

Yes. Complete Support starts at 5 users and Complete IT at 10 users. All prices are ex GST.

Question 4

Are There Lock-In Contracts?

Accepted Answer

No. Agreements are fair and flexible, and you can change plans as your business changes.

Question 5

What's the Difference Between Complete Support and Complete IT?

Accepted Answer

Complete Support covers helpdesk support with automated care, with DefenderSuite and managed backup as add-ons. Complete IT adds proactive monitoring and care, managed backup, and DefenderSuite security and compliance at every size. Larger projects are quoted separately.

Question 6

Can We Start With Complete Support and Upgrade Later?

Accepted Answer

Yes. Step up to Complete IT whenever you need proactive care, managed backup and compliance.

Question 7

What Can We Add to a Plan?

Accepted Answer

DefenderSuite cybersecurity can be added to Complete Support and is included in Complete IT. Phones, internet and one-off projects are quoted on request for either plan.

Question 8

What About Teams of More Than 100 Staff?

Accepted Answer

Pricing for teams of 101 or more is quoted for your business, with a fixed monthly price built around your team.

Question 9

How Is Our Final Price Confirmed?

Accepted Answer

After a free IT health check, you receive a fixed monthly quote based on your team, devices and setup.

Question 10

How Long Does Onboarding Take?

Accepted Answer

Most businesses are fully onboarded in 4–6 weeks, starting with a discovery and audit, then security, systems and team setup.

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