Question 1

How Is On Demand IT Support Priced?

Accepted Answer

Each job is scoped and quoted before work starts, so you approve the cost first and there are no surprises.

Question 2

How Quickly Can You Help?

Accepted Answer

Requests are reviewed within one business day. For anything stopping your team from working, call 1300 93 77 49.

Question 3

Can You Fix Problems Remotely?

Accepted Answer

Yes. Most issues are fixed remotely through a secure session, which is usually the fastest way to get your team working again.

Question 4

Do We Need a Contract?

Accepted Answer

No. On Demand support has no monthly commitment. You only pay for the jobs you approve.

Question 5

When Does a Monthly Plan Make More Sense?

Accepted Answer

If you need help most months, or want monitoring and security looked after proactively, Complete Support or Complete IT gives you a fixed monthly price.

Question 6

Can We Move to a Plan Later?

Accepted Answer

Yes. Move to Complete Support or Complete IT whenever it suits, and the team that has been helping you already knows your setup.

Question 7

Are Larger Projects Covered by On Demand?

Accepted Answer

Larger projects such as migrations, office moves and upgrades are scoped and quoted separately, whether or not you have a plan.

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