Frequently Asked Questions

What are the benefits of working with an MSP?

Contracting services have several operational advantages and bring cost benefits,

Such as:

  • Providing staff with around-the-clock support.
  • Clearly outlines the nature of IT support in with SLA and binding contract.
  • Filling in-house staff shortages.
  • Provide cover for on-premises disasters through cloud integration.
  • Includes data backup management to avoid data loss and downtime.
  • Scalable, adding extra resources incrementally or temporarily. 

An MSP such as Superior IT can replace a company’s IT internal department, or provide work alongside them. The ever-evolving industry ensures we provide expertise to all points and make cutting-edge technology available at a low price.

Does the size of my company matter?

Our managed IT services work for you and every size of business. Whether you are a company of 5 or 500, we look at your need from an individual approach.

Here is how we do it:

Micro Business [ 5 to 10 Employees ]

Most of your employees will be juggling multiple responsibilities. The last thing you want them doing is managing your IT infrastructure or dealing with annoying IT setbacks. Although you are small, we understand your need to operate efficiently and with little to no downtime. As such, Superior IT offers flexible and scalable managed services IT that give you a range of service packages that are well within your budget and scope of needs.

Small Business [ 11 to 50 Employees ]

Your business has grown into a multi-department entity with growing IT system needs. As your business has grown, so has the complexity and dependencies of your IT infrastructure. Any disruption to your computer systems can now have a magnified impact on your entire business. At this level, we offer crucial insights and support on how to start creating and implementing IT monitoring, management and security measures, helping you plan and prepare for further growth.

Medium Business [ 51 to 100 Employees ]

Your management team is tasked with creating a strategic IT plan for the company. As a managing director, general manager or operations head, you may be the one tasked with actualising this plan. Superior IT can help you identify your IT needs and create a strategic plan that includes aspects such as: IT audits and business continuity. We provide the tools, resources and support you need to operationalise a strong IT strategic plan for your business.

Large Business [ 101+ Employees ]

With more employees comes greater IT responsibility. At this growth level, your business typically has an IT manager or an entire IT department and sophisticated ERP systems that support your business operations. We act as an outsourced IT department, offering highly technical support services to your IT department and professional advisory services to senior management. Some of our professional services include disaster management, networked systems troubleshooting, complex system redesign and upgrades, and other service requirements.

What if we're looking for help with a single project?

Our primary focus is your needs.

Because we offer our services on an ad hoc basis, there are no contracts or lock-in periods. We set out every project with a Service Level Agreement (SLA) defined by your goals.

What Qualifications do your IT Consultants have?

Our information technology consultants have the right qualifications. Here are some of the qualifications they have:

  • Bachelor’s degree with majors in information technology and computer science.
  • Postgraduate studies in various technical information technology fields.
  • Project management certifications.
  • Membership in the Australian Computer Society.
  • Hands-on experience in senior positions in some of the largest companies in Australia.
  • When you work with a Superior IT consultant, you can rest assured that they have what it takes to deliver a successful project.

Moreover, we encourage our consultants to maintain ongoing training and education, so they have the latest skills to handle even the most sophisticated projects.

Whatever your project needs, Superior IT can help manage it for you from start to successful completion.

What if we need on-site support?

We've maintained relationships for over 15 years with customers because we believe you need an on-site presence in specific scenarios.

Building trust with you and your staff with a dedicated expert from our team. This way we offer a highly personalised and efficient service, developing our understanding of your needs.

Are you really available 24/7?

The short answer is YES, we really are.

Our office hours are 8 am to 5 pm WST, Monday to Friday.
We have a dedicated team available for anything outside those hours, which means 24/7 support is a call, email or text away.

What do your services really cost?

We provide services on an ad hoc basis, with no hidden or additional costs. That means no contracts or lock-in periods. You can benefit from one or all of our services as you need them.

As for costs, you can book your FREE consultation to find out how much we can save you in the long run.

What do Ad Hoc terms mean?

Ad hoc means we only charge you for work we actually perform, which means no contracts or additional, unexpected costs.

What is RTO?

Recovery Time Objective (RTO) is the period an application, system, or process can be unavailable without significantly harming the company's operations, as well as the period required to restore the application and its data and resume regular business operations following a significant incident.

What is RPO?

The maximum amount of data that can be lost after recovering from a disaster, failure, or equivalent event before data loss exceeds what is acceptable to an organization and is known as the recovery point objective (RPO). This amount of data loss is quantified in terms of time.

How does the recovery point objective work?

High-priority applications frequently need tighter RPOs, which necessitates more frequent backups. In these circumstances, the IT staff must plan backup methods that can meet such RPOs, like the use of snapshots and replication together (also known as near-continuous data protection, or near-CDP).

To achieve nearly 100% availability for both applications and data, the team will integrate failover services with continuous replication or a continuous data protection system (CDP) when RPO is close to zero.

How do you calculate the recovery point objective?

RPOs can be established based on how often files are updated. This demonstrates that after a service interruption, your operations that have been restored still use the most recent version of your data. For instance, regularly changed files require a brief RPO of no more than a few minutes to ensure IT can resume operations after a disruptive incident with the least amount of data loss.

Factors that can affect RPOs include:

  • Maximum data loss that a particular company can tolerate
  • Factors related to the industry: Companies handling sensitive data, such as financial transactions or medical records, must update more often.
  • Speed of recovery may be impacted by data storage choices, like s physical files versus cloud storage.
  • The price of lost data and operations
  • Plans for compliance include measures for recovering from disasters, losing data, and having access to data that may damage organizations.
  • The price of putting catastrophe recovery systems in place

RPOs, once established, serve to specify the BCP's objectives, and each business unit should have a unique set of RPOs. For instance, lower RPOs are required for financial transactions and other mission-critical data activities than for less regularly updated files like personnel records.

What do you mean by Set & Forget Setup?

Our Disaster Recovery Plans use a set-and-forget approach. This way, you don't have to overstretch your limited resources to maintain the policy and plan we have set.

Get Tailored, Managed IT Services That Suit Your Business.

For Proven IT Support, Technical Assistance, Cloud Infrastructure and Business Communications. Our Superior Guarantee to You is

To Minimize Your RISK & Maximize PRODUCTIVITY
Low and Predictable Labour Costs on an Ad Hoc basis
A Team of Highly Qualified Technicians
To Remove all Roadblocks You're Facing
To Reduce Downtime & its Crippling Effects on Operations
Improve Overall Business Profitability

Book Your FREE $500 Consultation Today!

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