Unified Communication

Unified Communication consolidates your organization’s many communication lines into one, unified tool for voice and video calling, instant messaging and presence.

Diverse lines of communication are consolidated into one single center through unified communications. Using several technologies can be difficult for small firms in Perth who use voice, video, web conferencing, chat, and other communication channels.

All of these communication channels are implemented by a unified communications solution, either as a single tool or as a collection of connected items. This can considerably reduce expenditures for a small firm, increase productivity, improve user experience, and aid in streamlining communications as the enterprise expands.

Perth offers excellent IT communications solutions that are crafted to meet the demands of small businesses. We can assist you with streamlining your communications so that everyone is conversing effectively and efficiently, whether you have a team of twenty or two hundred.

We can develop a strategy that incorporates all of your present communication channels or add new ones. It will be simple to communicate with others thanks to your improved communication skills, whether they are located locally in Perth, elsewhere in Western Australia, or all across the world.

Superior IT Unified Communications Service Features:


Unified business communications allow you to see a person’s availability without having to ask them. Quickly check their availability before sending them a message or inviting them to a video call.


Email does not change within a unified communications context. However, some enhancements are available, including connecting email to to-do lists, forwarding emails via instant messaging, and calling people directly from the email interface.


Voice calls within a unified communications environment combine the usual benefits of a traditional phone system with enhanced features like call forwarding to a different device, leaving voicemail as an email attachment, or automatically generating call transcripts.


Unified communications combine the best video conferencing tools with other tools to make it easier and faster to communicate. Quickly set up a video call or record a short clip and send it via email. Whatever your video needs, unified communications can help you achieve more.


Unified communications solutions from Superior IT enable you to connect while on the move seamlessly. With multi-device support, workers can connect via mobile, desktop, or browser clients.

Screen Sharing

Unified communications make screen sharing a breeze. Connect to a video call, share your screen, and quickly take notes as the meeting is going on. You can even take screenshots and share them via IM thanks to unified communications.

Instant Messaging

Unified communications make screen sharing a breeze. Connect to a video call, share your screen, and quickly take notes as the meeting is going on. You can even take screenshots and share them via IM thanks to unified communications.

Directory Services

With a unified communications solution, you can forget about struggling to find a contact. Unified communications offer seamless cloud based directory services that make it easy to message or call anyone in the directory, even if you do not know their email address or phone number.

Looking for something not on this list? Book your FREE $500 consultation ->

9 Benefits of Using Unified Communications:

[ 1 ] Lower Communication Costs:
  • Unified communications UC lower your costs by combining all your communication tools under one hub.
  • If you currently use different tools for chat/IM, video conferencing, and email, you can lower your costs with a uni communications solution from Superior IT.
[ 2 ] Enhanced Productivity:
  • If your team is not communicating effectively, simple things like calendar scheduling and presence notifications can be a drain on productivity.
  • UC enables you to unlock team productivity by seamlessly connecting them, whether they are next to each other in the office, or halfway across the planet.
[ 3 ] Business Agility:
  • Modern businesses need agile communication tools to remain competitive.
  • Cloud based communication tools bring this cutting-edge enterprise communication agility to small businesses in Perth.
[ 4 ] Technical Flexibility:
  • UC solutions leverage technology to connect people, which means they can easily be customized to fit your needs.
  • Whether you need tighter security or additional third-party tools, unified communications offer technical flexibility to accommodate your requirements.
[ 5 ] Better Collaboration:
  • Unlock team collaboration potential with online collaboration tools.
  • Easily connect local or distributed teams and empower seamless communications and collaboration whether workers are local or a mix of local and remote.
[ 5 ] Multichannel Convergence:
  • Communications UC connects different channels into one business communications hub.
  • Utilize unified messaging like chat, voice, video conferencing software, email, voicemail, and so much more all from one unified centre.
  • Seamless convergence also helps you switch from one channel to another without breaking the chain of communication.
[ 5 ] Easy Scalability:
  • UC solutions from Superior IT can be easily scaled to meet your growing business needs.
  • Once set up, it is easy to add new team members, including remote members, to your communications channel and have them up and running in no time.
[ 5 ] Internal, Countrywide, or Global Connectivity:
  • Your local, countrywide, or even global employees are easily reachable with a communications hub.
  • Set up conference calls, book appointments, send emails and leave voicemail all within one easy-to-use communications hub.
[ 5 ] Less Administrative Overheads:
  • Managing multiple communications channels can be a headache.
  • With each operating as a silo, it can be challenging to administer them effectively.
  • With a UC solution, you can manage all your business communication needs from one place, significantly lessening administration overheads.


Have some questions? Here are a few commonly asked Q & A's:

What are the benefits of working with an MSP?

Contracting services have several operational advantages and bring cost benefits,

Such as:

  • Providing staff with around-the-clock support.
  • Clearly outlines the nature of IT support in with SLA and binding contract.
  • Filling in-house staff shortages.
  • Provide cover for on-premises disasters through cloud integration.
  • Includes data backup management to avoid data loss and downtime.
  • Scalable, adding extra resources incrementally or temporarily. 

An MSP such as Superior IT can replace a company’s IT internal department, or provide work alongside them. The ever-evolving industry ensures we provide expertise to all points and make cutting-edge technology available at a low price.

Does the size of my company matter?

Our managed IT services work for you and every size of business. Whether you are a company of 5 or 500, we look at your need from an individual approach.

Here is how we do it:

Micro Business [ 5 to 10 Employees ]

Most of your employees will be juggling multiple responsibilities. The last thing you want them doing is managing your IT infrastructure or dealing with annoying IT setbacks. Although you are small, we understand your need to operate efficiently and with little to no downtime. As such, Superior IT offers flexible and scalable managed services IT that give you a range of service packages that are well within your budget and scope of needs.

Small Business [ 11 to 50 Employees ]

Your business has grown into a multi-department entity with growing IT system needs. As your business has grown, so has the complexity and dependencies of your IT infrastructure. Any disruption to your computer systems can now have a magnified impact on your entire business. At this level, we offer crucial insights and support on how to start creating and implementing IT monitoring, management and security measures, helping you plan and prepare for further growth.

Medium Business [ 51 to 100 Employees ]

Your management team is tasked with creating a strategic IT plan for the company. As a managing director, general manager or operations head, you may be the one tasked with actualising this plan. Superior IT can help you identify your IT needs and create a strategic plan that includes aspects such as: IT audits and business continuity. We provide the tools, resources and support you need to operationalise a strong IT strategic plan for your business.

Large Business [ 101+ Employees ]

With more employees comes greater IT responsibility. At this growth level, your business typically has an IT manager or an entire IT department and sophisticated ERP systems that support your business operations. We act as an outsourced IT department, offering highly technical support services to your IT department and professional advisory services to senior management. Some of our professional services include disaster management, networked systems troubleshooting, complex system redesign and upgrades, and other service requirements.

What if we're looking for help with a single project?

Our primary focus is your needs.

Because we offer our services on an ad hoc basis, there are no contracts or lock-in periods. We set out every project with a Service Level Agreement (SLA) defined by your goals.

What if we need on site support?

We've maintained relationships for over 15 years with customers because we believe you need an on-site presence in specific scenarios.

Building trust with you and your staff with a dedicated expert from our team. This way we offer a highly personalised and efficient service, developing our understanding of your needs.

What do your services really cost?

We provide services on an ad hoc basis, with no hidden or additional costs. That means no contracts or lock-in periods. You can benefit from one or all of our services as you need them.

As for costs, you can book your FREE consultation to find out how much we can save you in the long run. Book yours now ->

Are you really available 24/7?

The short answer is YES, we really are.

Our office hours are 8 am to 5 pm WST, Monday to Friday.
We have a dedicated team available for anything outside those hours, which means 24/7 support is a call, email or text away.

Questions? Get in touch with us!

Phone: 1300 93 77 49 info@superiorit.com.au

Book your FREE Consultation worth $500 today!

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A few of our Industry Leading Clients.

Delivering Superior Customer Service.

"Quick Response Times"

Superior IT Solutions provides our local IT support and we know we can always rely on them for quick response times and solutions that work for us. They have not disappointed us once so far. They are proactive in setting up schedules and being there for us. I definitely recommend Superior IT Solutions as an IT support and development team.


Regional Manager / Brunel Energy
"Onto the Problem Immediately"

Superior IT Solutions have been supporting our business for over 6 years as consultants, any issues where we are unable to connect to access our Network and Data means loss of revenue for us. The team at Superior IT Solutions provide us with a professional level of service and support that not only gives us the confidence that we have a robust network, but more importantly the 'peace of mind' that if an issue does occur, they are onto the problem immediately.


Director / Matrix Partners
"Genuine Professionals"

Not only do they have great on-site support, their capabilities to remotely troubleshoot and solve problems not only save time but money. In addition to their computer and network knowledge, the Superior IT Team are genuine professionals, who deliver on promises, careful not to insult your intelligence or budget.


"Continued Presence"

Perhaps one of the most valuable aspects of doing business with Superior IT Solutions has been their continued presence influencing our 'technology steering' future. The Accounting industry relies heavily upon technology and we continue to be confident that Superior IT Solutions is providing the kind of leadership that will not only influence our growth but also shows us as technologically sound!


Director / Tactica Partners
"Reliable One-Stop Shop"

Superior IT's technicians are very knowledgeable and helpful and the support team always respond quickly to our requests, especially when we have an urgent situation. Management is also on hand and happy and willing to sort out any matters that require their attention. We highly recommend Superior IT Solutions as a reliable one-stop shop for all your IT needs.


Brand Advisor / Ultimo Catering
"Very Responsive"

If you want a highly knowledgeable and experienced IT team to help you with your company's activities and problems, Superior IT Solutions is the answer. They are smart, professional, very responsive to their client and easy to work with. Our company has used Superior IT Solutions for over 8 years and they are always available, remotely or on premises, whenever we need them. Thank you for resolving our many crises.


Director / CBSW Tax

Get Tailored, Managed IT Services That Suit Your Business.

For Proven IT Support, Technical Assistance, Cloud Infrastructure and Business Communications. Our Superior Guarantee to You is

To Minimize Your RISK & Maximize PRODUCTIVITY
Low and Predictable Labour Costs on an Ad Hoc basis
A Team of Highly Qualified Technicians
To Remove all Roadblocks You're Facing
To Reduce Downtime & its Crippling Effects on Operations
Improve Overall Business Profitability

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